How do I return an item?

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Medical Disposables main goal is to provide our customers 100% satisfaction and products that provide solutions with solid results. We will make the effort to complete this mission and pledge to our customers but also following the procedure for returns.


Return Policy:

All sales are final and drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight.

Products can be returned if:

  • The product was shipped in our error by Medical Disposables Corp.
  • The product was deemed defective by Medical Disposables Corp. after investigation.
  • Our manufacturer has agreed to replace the item.

Note: If a product has a missing part we will either mail the missing part or replace the product.
If one of the above conditions is the case for returning a product, then:

  • A Return Authorization number for the product must be obtained from Medical Disposables Corp before product is sent back to our office.
  • The product must be returned in new condition in the original packaging with all the accessories. Product that returns with damage packaging will not be accepted and returned to the buyer with a proper explanation and photos of the product.
  • Medical Disposables Corp will also refund shipping charges, if the product being returned was the result of our error.
  • If a customer request and exchange of product due to a error on their behalf, it can be exchanged with the proper return authorization and all shipping charges and a restock fee will be paid by the customer.
  • Shipping error due to wrong information placed by the customer in the shipping information and returned by the shipping company can be reshipped. The customer must pay all the shipping cost associated to it.

The product should be returned within 5 days of receipt, along with a copy of the original invoice. Medical Disposables will use tracking report provided by shipper and no international returns are allowed.

Once the returned product has been received, and once the credit or refund is issued, then an email confirmation will be sent.

A product cannot be refunded that has been used improperly or procedure for test confirmation (gc/ms or lc/ms) have not effectuated in the case of drug tests. In this case, all the manufacturer’s warranties will automatically expire.

A 20% restocking fee and return postage will apply when replacing a product that was not shipped in error, deemed defective, or has missing parts. The original shipping charges will not be refunded and must include a return authorization number.

Cancellation:

Once the product has shipped order can not be cancelled and any returns with out a authorization number will be charged a 30% restock fee plus shipping costs paid by Medical Disposables Corp.

Do You Have Questions?

Call our office at 888-863-1112 during office hours M-F 8 am-5 pm EST for any questions about returning a product or go to the Contact Us section of our web page for more info.

At Medical Disposables, we understand the need for excellence in their customer service and also understand that procedures must be in place to provide a clear understanding of company policy to achieve this goal.

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